Refund & Return Policy

Return & Refund Policy

At Bearwallow Supply, your satisfaction is our top priority. We proudly offer a 30-Day Satisfaction Guarantee to ensure you feel confident in your purchase. If you're not completely satisfied with your order, we’re here to make it right.

Cancellation Policy

As a small business, we process orders quickly. If you need to cancel or modify an order, please contact us within 24 hours of placing it. While we will do our best to accommodate your request, cancellations may not be possible once the order has entered processing or shipping.

Cancellations made within 24 hours will be refunded within 10 business days.

Returns and Refunds

We accept returns on both unused and lightly used items within 30 days of delivery:

  • Lightly Used Items: Products that have been gently tried but remain in good condition (no significant wear, damage, or stains) may be returned for a refund or exchange.
  • Eligible Returns: Items must be returned with their original packaging where possible.
  • Ineligible Returns: Products that are heavily used, damaged due to misuse, or returned beyond the 30-day window will not be accepted.

How to Start a Return:

  1. Contact us via our Contact Page within 30 days, providing your order number and reason for the return.
  2. Once approved, you’ll receive detailed instructions for returning the product.

Important Notes:

  • Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
  • Returns missing original packaging or those without prior approval may be subject to a restocking fee of up to 25%.

Refunds are processed in U.S. Dollars ($USD) within 40 business days of receiving and inspecting your return. Any currency exchange fees are the customer’s responsibility.

Damaged or Defective Items

If your product arrives damaged or defective, notify us within 48 hours of delivery with clear photos of the issue. We’ll replace the item at no cost to you. Damage caused by normal wear, misuse, or improper use is not eligible for replacement or refund.

Shipping and Delivery

While we work to ensure timely delivery, delays beyond our control (e.g., courier issues, customs) may occur. Please contact the courier for assistance with delivery problems.

Bearwallow Supply is not responsible for lost, stolen, or delayed packages after they are handed over to the courier.